April 10, 2007
I am so angry, I could spit nails. Of course that would damage my dental work, so I'll just have to swallow them and let them burn in the darkness of my soul!
I still don't have a bed. Let me say it again: I &#^#%@ still don't have a &$^#%^&* bed.
The company I bought the bed from is a member of the Gately Family of Stores. The Gately Legacy that comes I guess from a store that started in Chicago years ago is supposedly based on customer service. The founder's quote is "If the customers don't leave the store with a smile on their face, then we have failed." Naive individual that I am, I assumed that meant they would not be pleased with failure. I didn't realize that the second sentence was probably "screw them, as long as we have their money."
The first person I talked to (a week ago) said that he was contacting the vendor and would e-mail me with status and instructions within the hour. Not having received any e-mail by the following morning, I called them again. This person called the vendor while I was on the phone. She returned with information saying that the vendor had apparently listed the wrong cross braces on the bill of materials, and was trying to figure out how that happened. Sorry, I couldn't care less. Send me my freakin' parts. She e-mailed me the following day to tell me that the vendor had issued a pick-up order for the wrong parts, and that I should expect the right parts on Monday. She would e-mail me the tracking info as soon as she got it.
I called them immediately to express my disgust. If this had been handled the first time I called, I'd have had the parts before the mattress arrived (the one without the tear). I actually asked to talk to the supervisor, as I didn't want to yell at the front-line person. The supervisor wouldn't pick up the phone, although she tried to get him three times. She was ticked at him, and we commiserated about the problem for a while. She promised to get the tracking numbers and see if she could further expedite the shipment. I knew she couldn't do anything, and wasn't surprised to find an e-mail the next morning with the tracking number for the pick-up, but no number for the delivery. On a whim, I checked the pick-up tracking number and discovered the UPS had been by the house for the first attempt. UPS is usually really good to me, and I was surprised that I hadn't received a note or call or something. I had the box all packaged and ready to go, so before I left for work on Monday, I had the box on the deck with a note for UPS. It was gone when I returned with a note from UPS indicating it had been processed. However, my parts weren't here.
I waited until late in the day on the chance that UPS would deliver my parts. Finally, I called the company again. The guy I talked to this time put me on hold and came back with the information that my parts would be delivered tomorrow, and that he had a tracking number. Would I like it? Yes, I would. Ok, he sent it to me immediately. I got the e-mail and checked the status. The idiot sent me the tracking information for the parts I had returned. Yes, the vendor is going to have their parts back, but where are mine?
I called back immediately, and added a few words of profanity to indicate the level of frustration I was feeling. This guy called the vendor who was no longer available due to the lateness of the hour. He informed me that he would find out more in the morning, but I don't expect to hear from him. I'll have to call back. There is still a slight chance that my parts will come today, but I am not optimistic.
Maybe this is a plot by Annie. She doesn't want me to move back into my room. She likes knowing that I am there watching over her on nights like last night when she is running a fever and waking up to check her temperature every couple of hours. Yeah, not only am I sick, I am very tired.
I could have cut and welded the parts myself by now...
I still don't have a bed. Let me say it again: I &#^#%@ still don't have a &$^#%^&* bed.
The company I bought the bed from is a member of the Gately Family of Stores. The Gately Legacy that comes I guess from a store that started in Chicago years ago is supposedly based on customer service. The founder's quote is "If the customers don't leave the store with a smile on their face, then we have failed." Naive individual that I am, I assumed that meant they would not be pleased with failure. I didn't realize that the second sentence was probably "screw them, as long as we have their money."
The first person I talked to (a week ago) said that he was contacting the vendor and would e-mail me with status and instructions within the hour. Not having received any e-mail by the following morning, I called them again. This person called the vendor while I was on the phone. She returned with information saying that the vendor had apparently listed the wrong cross braces on the bill of materials, and was trying to figure out how that happened. Sorry, I couldn't care less. Send me my freakin' parts. She e-mailed me the following day to tell me that the vendor had issued a pick-up order for the wrong parts, and that I should expect the right parts on Monday. She would e-mail me the tracking info as soon as she got it.
I called them immediately to express my disgust. If this had been handled the first time I called, I'd have had the parts before the mattress arrived (the one without the tear). I actually asked to talk to the supervisor, as I didn't want to yell at the front-line person. The supervisor wouldn't pick up the phone, although she tried to get him three times. She was ticked at him, and we commiserated about the problem for a while. She promised to get the tracking numbers and see if she could further expedite the shipment. I knew she couldn't do anything, and wasn't surprised to find an e-mail the next morning with the tracking number for the pick-up, but no number for the delivery. On a whim, I checked the pick-up tracking number and discovered the UPS had been by the house for the first attempt. UPS is usually really good to me, and I was surprised that I hadn't received a note or call or something. I had the box all packaged and ready to go, so before I left for work on Monday, I had the box on the deck with a note for UPS. It was gone when I returned with a note from UPS indicating it had been processed. However, my parts weren't here.
I waited until late in the day on the chance that UPS would deliver my parts. Finally, I called the company again. The guy I talked to this time put me on hold and came back with the information that my parts would be delivered tomorrow, and that he had a tracking number. Would I like it? Yes, I would. Ok, he sent it to me immediately. I got the e-mail and checked the status. The idiot sent me the tracking information for the parts I had returned. Yes, the vendor is going to have their parts back, but where are mine?
I called back immediately, and added a few words of profanity to indicate the level of frustration I was feeling. This guy called the vendor who was no longer available due to the lateness of the hour. He informed me that he would find out more in the morning, but I don't expect to hear from him. I'll have to call back. There is still a slight chance that my parts will come today, but I am not optimistic.
Maybe this is a plot by Annie. She doesn't want me to move back into my room. She likes knowing that I am there watching over her on nights like last night when she is running a fever and waking up to check her temperature every couple of hours. Yeah, not only am I sick, I am very tired.
I could have cut and welded the parts myself by now...